Great example,the KULeuven site .
I’ve heard complaints before from friends about how the KUL admins tend to hide every useful bit of information behind 256 clicks on the site, and then spreading it out so you need about 4096 mouseclicks to get info you need. It gets worse however. When you surf to it the first time you get a choice between English and Dutch. Think long and hard about this, because little do you know, half of the information on the English site is not replicated on the Dutch one (haven’t checked the other way around) !
Say you’re foreign (like my girlfriend perhaps?) and want to take classes at KUL. You speak fluent Dutch, and assume the information will be more current on the Dutch site so you click on "Nederlands". You subscribe yourself to a course, go to the Universiteitshallen to complete the subscription… and hear that you need to fill out 5 more forms, need a few pictures, all your degrees with official stamps (+ a Dutch or English translation, as German is not a Belgian official language I guess?), and then a 6 week waiting period. They cannot tell you this over the phone, all they know is "you have to fill out the form on the website" – which was ofcourse done. Only the form is totally different on the English site… Way to go KUL. Too stupid to tell anyone in time, the international office is lazy, the faculty is slowwww… result: Diana is still not subscribed and doesn’t know if she is even approved to do so. I don’t see a problem, but classes start in a week and noone knows a damn thing. "We’ll let you know as soon as we hear anything."